Role summary

Job title: Operations Manager
Date issued: January 2022
Responsible to: Chief Operations Officer (acting)
Responsible for: Running, maintaining and improving the processes and systems that support the day to day of the organisation, together with improving our organisational culture.
Location: London, UK with some flexibility to work remotely
Type of post: Permanent, full time
Salary: Circa £35,000 per annum, depending on experience
Leave: 24 days per annum, plus public holidays and 27-31 Dec
Pension: Up to 5% matched employer contribution to workplace pension scheme
Application deadline: The deadline for this role is now closed.
Interview date: w/c 28 February
Start date: As soon as possible

Please read our full role description and person specification for further details of the role and expected deliverables for the period.

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About the role

Working closely with our acting Chief Operations Officer, Chief Executive, staff team, trustees and outsourced services, you will manage the processes and systems that support the day to day running of the organisation. You will also be expected to proactively identify opportunities for improvement, making informed recommendations and implementing once approved. This broad and varied remit means you’ll need to be comfortable balancing the day to day and making time to think and act strategically, taking into consideration our people and culture, data and best practice.

Whilst experience in HR, finance, governance might help you hit the ground running, it’s more important that you’re proactive, driven to complete tasks on time and to a high standard, have demonstrable experience in operational management and are interested in driving change in your area of work.

During your first year, you’ll get involved in a variety of organisational projects alongside the day-to-day, including:

  • Implementing the outcomes of our current HR review to further strengthen our working culture, recruitment and retention. There will be a particular focus on flexible working arrangements and office facilities.
  • Developing operational plans and budgets for the early years of our 2021-2030 strategy.
  • Supporting the acting Chief Operations Officer with the next phase of our digital transformation project.
  • Implementing improved monitoring and evaluation processes.

Your ongoing responsibilities will include:

Operational Management

  • Ensuring that Engineers Without Borders UK’s systems, equipment and facilities support the organisation to run efficiently and effectively.
  • Contracting, managing and regularly reviewing all operational, support and supplier contracts, including outsourced HR, finance and legal support.
  • Supporting the development and implementation of annual operational plans. You will maintain oversight of resourcing, proactively contributing to quarterly reporting and forecasting, and support the team to develop ambitious but achievable project plans.


  • Weekly, monthly, quarterly and ad hoc finance processes and administration, including raising invoices, processing expenses, collating reports.
  • Managing the operations budget, where delegated.
  • Ensuring relevant staff members understand their budgetary responsibilities.

People and Culture

  • Alongside the acting Chief Operations Officer, developing and maintaining the organisation’s working culture.
  • Managing the recruitment, on-boarding and off-boarding processes for staff and trustees, ensuring best practice is followed. This may extend to consultants and partners, where relevant.
  • Ensuring all employment systems, procedures, Staff Handbook and staff policies, terms and conditions and induction materials are kept up to date in line with employment legislation and follow best practice.
  • Oversee delivery of staff training and allocation of the training budget.

Policies, Governance and Compliance

  • Ensuring that the development and delivery of activities for and on behalf of Engineers Without Borders UK are consistent with our contracts and policies.
  • Updating all Engineers Without Borders UK policies on a rolling basis and ensuring continued compliance with all policies.
  • Maintaining Engineers Without Borders UK risk and opportunities register.
  • Acting as the Engineers Without Borders UK’s Data Protection Officer.
  • Arranging Trustee and Board sub-committee meetings, collating and distributing papers and minutes as needed.
  • Maintaining all documentation and records relating to Trustees, including Register of Interests.
  • Ensuring compliance and timely reporting to bodies including Charity Commission, OSCR and Companies House.


Engineers Without Borders UK is guided by a set of principles that we believe will help ensure that all viewpoints and knowledge are heard, included and respected.

We want to make the recruitment process inclusive and accessible. We would be happy to provide any further support that you may require – please get in touch with us via [email protected] and we can think together about how to make this process easier for you.

We especially encourage applications from people of colour, LGBTQ+ people (we are a trans-inclusive organisation), people with disabilities, and people who have experienced other exclusion or marginalisation.


To discuss the role, please contact Jenny Munday, acting Chief Operations Officer, via [email protected].

To apply please send a CV (two pages maximum) and a covering letter (up to two pages) to [email protected] with the job title in the subject line. Please outline clearly in your covering letter:

  • Your reasons for wanting to join the team at Engineers Without Borders UK
  • Crucially, how you meet the role description and person specification
  • Your availability to be interviewed in during the w/c Monday 28 February 2022
  • Where you saw the role advertised

The deadline for applications is 5 pm (BST) Sunday 20 February 2022 and we expect to interview shortlisted candidates during w/c Monday 28 February 2022.

Recruitment information

  • We receive high volumes of applications for all roles so, to keep administrative costs to a minimum, we will only contact shortlisted candidates.
  • Engineers Without Borders UK has a legal responsibility to ensure that all its employees have the right to live and work in the UK. An offer of employment will be subject to the organisation verifying that you are eligible to work in the UK.
  • Engineers Without Borders UK is committed to selecting candidates for employment based on aptitude and ability, irrespective of gender, race, ethnic origin, disability, nationality, sexuality, religion or belief, marital status or social class.
  • Please refer to our Privacy Policy for details of why and how we collect and store your data.

We appreciate your time and look forward to hearing from you.

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